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Home ------>> Frequently Asked Questions
Frequently Asked Questions
Q:
Can I get a shipment of glow products using a Purchase Order (PO) from my school?
A:
Yes, Extreme Glow does not require payment up front for approved school organizations
that will follow these steps.
1) Get an official quotation from your Extreme Glow sales representative. The quotation
should include pricing for the product and the shipping price. (Shipment must be to the
school that issues the Purchase Order.)
2) FAX your school's Purchase Order to Extreme Glow at 815-361-0633.
3) Extreme Glow will mail the school an invoice for the amount on the purchase order. Terms
are that the payment must be made when the invoice is received by the school.
4) Get the school to cut Extreme Glow a check for the amount on the Invoice when it
arrives.
5) Mail the check to:Extreme Glow
P.O. Box 3037
Tupelo, MS 38803
Extreme Glow will process and ship your order when we receive the fax of your Purchase
Order. Extreme Glow will not accept Purchase Orders that specify other terms that will
delay payment to Extreme Glow.
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Q:
How much are shipping charges and when will I receive my order?
A: Shipping charges are
based on the weight of the products purchased and on the shipping destination location.
Most packages ship UPS Ground or FedEx Ground. If faster service is needed, we will quote FedEx air rates.
US Priority Mail is an option if requested. If you phone your order in, we will give you
exact costs of all shipping options. If you order online, UPS Ground and FedEx Ground shipping charges
are calculated automatically. Select the service that you prefer. Orders to Alaska, Hawaii and Puerto Rico will be shipped
by FedEx Air or by US Priority Mail.
FedEx offers 3-day, 2-day, and overnight shipping. Overnight shipping is for PM delivery.
If AM delivery is needed, there will be an additional charge.
Most orders will be shipped the same business day that they are received. Orders received
after 4:00 p.m. Central will be shipped the following business day. Orders received over the
weekend will be shipped the following Monday.
The above map shows the shipping times in business days using UPS Ground.
The above map shows the shipping times in business days using FedEx Ground.
(Do not count the day that we send out your box as a shipping day!)
$25.00 minimum order (U.S.)
$50.00 minimum order (International)
There is an $8.00 minimum shipping/handling charge. Most shipping charges will be higher.
Important Information about Business Days for FedEx Ground and UPS Ground services.
- UPS delivers Monday through Friday for businesses and residences.
- FedEx delivers Monday through Friday for businesses.
- FedEx delivers Tuesday through Saturday for residences.
Note: Extreme Glow only guarantees (applies to shipping charges only) delivery times with FedEx Air phone-in orders.
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Q:
How do I order?
I HAVE A CREDIT CARD
ONLINE:
You can order most of our products on our secure, online store 24-hours a day. Please check
the chart above for UPS Ground shipping times to your area. The times listed on the chart are
business days, that is, Monday through Friday. The following issues could delay your shipment.
1)
You do not enter the correct billing statement address of your credit card.
2)
We are out of stock on an item that you order.
3)
You enter your order after our shipping cut-off time.
Please add your correct email address and phone number so that we can contact you in the
event of any problem or delay in your order. Please call the office at 1-888-748-4755 if
you have any questions about the delivery time of your shipment.
We do not buy, sell, or trade customer information nor will you receive any
unsolicited e-mail (spam) from us.
Online ordering is only available for shipping within the US and territories.
Our sales reps are available from 8 am until 6 pm (Central Time) Monday through Friday. If you
prefer to work with a person, please call us. We will be happy to help you out.
PHONE: Call one of our Extreme Glow Sales Representatives at
1-888-748-4755. From outside the US call 662-841-5644.
I DON’T HAVE A CREDIT CARD
PAYPAL: You can still use the online shopping cart for Paypal. Just
follow the Paypal instructions when it is time to check-out,
or...
1. Call us and place your order with one of our sales
representatives.
2. The Extreme Glow rep with give you the total cost of your
order.
3. Log into your PayPal account and send that amount to
paypal09@extremeglow.com
4. When we verify that the money has been received - your order
will be shipped.
MONEY ORDER: If you don’t have a credit card or Paypal account, call one of
our Extreme Glow Sales reps. Place your order and state that you
want to pay by money order. You will receive an order number.
Get a Money Order from the Post Office or your bank or credit
union. Write your order number on the Money Order and mail to:
Extreme Glow
P.O. Box 3037
Tupelo, MS 38803
Your order will be shipped the next business day after the money
order arrives.
C.O.D.: Extreme Glow no longer ships C.O.D. orders.
PURCHASE ORDERS FROM SCHOOLS OR GOVERNMENT ORGANIZATIONS:
Extreme Glow does not require payment up front for approved
organizations that follow these steps.
1) Ask your Extreme Glow sales rep if Extreme Glow will accept a
PO from your organization.
2) Get an official quotation from your Extreme Glow sales
representative. The quotation should include pricing for the
product and the shipping price. (Shipment must be to the
organization that issues the Purchase Order.)
3) Fax your Purchase Order to Extreme Glow at: 1-815-361-0633.
Terms are that the payment must be made when the organization
receives the invoice from Extreme Glow.
4) Extreme Glow will mail the organization an invoice for the
amount on the purchase order.
5) The organization will cut Extreme Glow a check for the amount
on the Invoice.
6) Mail the check to:
Extreme Glow
P.O. Box 3037
Tupelo, MS 38803
Extreme Glow will process and ship your order when we receive
the fax of your Purchase Order. Extreme Glow will not accept
Purchase Orders that specify terms that will delay payment to
Extreme Glow.
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Q:
Does Extreme Glow have a site map?
A: Yes, please refer to the bottom of the
Extreme Glow Home
page.
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Q:
How does a lightstick work and what are the chemicals inside the stick?
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A:
All of our chemical glow products (glowsticks®
, bracelets, necklaces, lightsticks, etc.) contain a small
thin-walled glass ampoule on the inside. The ampoule
contains a solution of hydrogen peroxide (a form of it is used
as a topical anti-infective) dissolved in phthalic ester.
The chemical that surrounds the glass ampoule is a phenyl
oxalate ester along with the appropriate dye. When you
activate the product by bending it - you hear a little snap.
The snap that you hear is actually the glass ampoule
breaking. The chemicals inside the ampoule are then
released and mixed with the chemicals that once surrounded
the ampoule. Immediately, a chemical reaction occurs and
the molecules are energized. The molecules release their
energy as visible light. The process in which energy from
a chemical reaction is released directly as light is called
chemiluminescence. The chemicals are non-toxic and
non-flammable, however, they may permanently stain clothing,
furniture, carpet etc. Contact with the skin or eyes may
cause some temporary discomfort. Rinse thoroughly with
water if the chemicals come in contact with your skin or eyes.
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Q: What is your return policy?
REFUND / RETURN POLICY:
Extreme Glow does not sell merchandise on approval. Refunds and
returns are only made for defective merchandise or shortages.
To return any product, you must call in and obtain a RETURN
AUTHORIZATION #. We do charge a 25% RESTOCKING FEE. You will
receive credit ONLY for unopened product that is returned in
good condition. NO RETURNS WILL BE ACCEPTED AFTER 1 MONTH FROM
DELIVERY DATE. Thanks for your cooperation.
SHORTAGES: Any order which is shipped incomplete will be
completed by Extreme Glow. We will either ship the missing items
at no additional shipping charge or give credit for future
purchases. Notification of shortages must be made within 3 days
of receipt of merchandise.
DEFECTIVE MERCHANDISE: If any merchandise is defective,
Extreme Glow will resolve the problem. PLEASE NOTE - It is your
responsibility to purchase enough goods to allow for some
defective or damaged product. Defective merchandise that totals
less than $10.00 will be credited to either your Extreme Glow
account for future purchases or refunded to your credit card or
Paypal account. We will not reship claims under $10.00.
We reserve the right to request that all defective merchandise
be sent back to Extreme Glow. Defective merchandise totaling
over $10.00 must be sent back to Extreme Glow via USPS Priority
Mail. Replacement merchandise will be sent once the defective
items arrive. DO NOT return any merchandise without first
getting a Return Authorization number. Merchandise that has
been used (for display, sold then returned, etc) or broken is
not considered defective and credit will not be given for these
items when returned.
Should you require replacement products for defective items
prior to your claim being processed, you must place and be
responsible for the charges on another order until we receive
the defective items back. At that time you will be credited for
the second order. PLEASE NOTE - It is your responsibility to
purchase enough goods to allow for some defective or damaged
product.
Shipping charges are not refundable. Notification of defective
merchandise must be made within 3 days of receipt of merchandise.
Extreme Glow may require that the defective merchandise be
returned before issuing credit.
We do not reship damaged or defective goods automatically.
Because of the nature of different claims and problems with
defective merchandise we reserve the right to issue credit
rather than reship the product. It is your responsibility to
purchase enough goods to allow for some defective or damaged
product.
Returning unused product: If you need to return unused
product, you will be charged a restocking fee of 25% of the
value of the returned product that Extreme Glow determines to be
usable. There will be no credit issued for product that is
damaged in shipment due to insufficient packaging. NOTE: You
must get a Return Authorization Number from Extreme Glow before
sending back any merchandise. Also, you must pay for the return
shipment.
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Q:
How do I activate the chemical glow sticks?
A:
If the product is individually foil wrapped, you need to remove
the wrapper. Bend the light stick (or any chemical glow product)
until you hear a little snap. There is a small ampoule inside
the stick filled with a chemical and a different chemical
surrounds the ampoule. When the ampoule is broken - the two
chemicals mix and the glow product will start to glow. Finally,
shake the product a little to mix the chemicals and create a
nice even glow. Enjoy the safe cool light.
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Q:
What color are the glow sticks before they are activated?
A:
Glow sticks turn a different color after activating them. This
can be very confusing to customers that have not ordered glow
sticks before. For example, blue glow sticks, look clear.
To help our customers, below is a picture of all the glow sticks
before activation:
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Q:
How can I tell if a site uses a secure server and if a company is legitimate?
A:
In the address (or URL) field, the "http" will change
to"https" - the "s" stands for secure.
In addition, there will be either a closed padlock or a complete
key on the top and bottom of your browser window. The
padlock or key will also be highlighted. If the page is not
secure, the key will be broken in half and the padlock will be
open. If you order online from Extreme Glow - you will
notice these items when it comes time to input your credit
card information. Never order online from a site that is
not secure and don't send your credit card info over the e-mail.
Companies that have toll free numbers and regular business hours
are usually a better bet too. BBBonLine certified is
a good sign as are other certifications, such as Paypal Certified.
These certifications can be independently verified.
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Q:
What will happen if I put my chemical glow necklace in the freezer?
A:
First, let us cover one myth. You cannot regenerate a glow
necklace by sticking it in the freezer. You can "suspend
"the chemical reaction that is taking place inside your
chemical glow necklace by placing it in the freezer.
Let me explain. If your glow necklace is rated for 6 hours,
placing it in the freezer will not extend that rating, however,
it is possible to get multiple uses from the same necklace. If
you used the necklace for 2 hours then put it in the freezer, you
will stop the chemical reaction that is causing the glow. When
you thaw the necklace out again, the chemical reaction will start
again. You would have about 4 hours remaining on the glow
in this situation.
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Q:
How do I "charge" products that are made with glow powder?
A:
Our glow powder products (paints, gloves, etc.) are best
activated by UltraViolet (UV) light. Sunlight is the best
source for charging the products, but practically any light
source will do. Blacklight is a good provider of UV light
(Glow-in-the-dark Bowling with blacklights would be excellent).
Fluorescent lights work better than incandescent bulbs. Heat is
also another factor on the brightness of the glow, basically a
warm glow powder product will glow much brighter than a cold one.
The bottom line is that the brightness and duration of the glow
item is a function of the time spent charging the product and
the distance of the product from the source.
These products can glow in the "dark" for up to 14
hours if given a proper charge, and they are rechargeable!
Feel free to experiment with our products and let us know if
you have discovered a superior charging method.
Are these products good for outdoor
applications?
Typically no. There is more ambient light outside than most
people realize, and your eyes will adjust to that light and not
to the glow product.
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Q:
Can you explain how something can glow-in-the-dark?
A:
Products that glow in the dark do so because electrons are
falling from a higher orbit to a lower orbit. When they fall to
a lower orbit, they emit energy as visible light. Glow products
fall into 2 different categories: chemiluminescent products
(chemical necklaces and light sticks) and photoluminescent
products like our paints and gloves.
The first category is chemiluminescent products. These
products are like the chemical necklaces and light sticks that
you can purchase from Extreme Glow. A chemical reaction is taking
place. (Two chemicals react with each other to become one
chemical.) When the reaction occurs, the electrons in the new
product get excited, and they emit light when the electrons fall
back into their normal orbits.
The second category is photoluminescent products. These products
have chemicals in them with electrons that get excited by light
waves. No chemical reaction actually occurs. When removed from
the light source, the electrons will fall back into their normal
place and emit light in the process. That is the glow that you
see. There are two basic chemicals for photoluminescence. One is
Zinc Sulfide, and the other is Strontium Aluminate. The Zinc
Sulfide product is what you get in most glow products. (stars,
moons, etc.) It will glow for about 5 minutes after the light
source is removed. Strontium Aluminate will glow for up to 40
hours depending upon the type of charge it receives, the
temperature of the substance, etc.
We use the strontium aluminate in our re-chargeable products,
and we claim up to 14 hours of glow based on typical average
temperatures and proper charging.
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Q:
Are your products good for fundraisers?
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A:
Our products are perfect for fundraisers. They are fun for the
sellers and the buyers alike, and they generate large amounts of
money quickly for your school or other organization too.
Unlike most fund raisers - our products will not cause cavities.
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Q:
What if one of your LED products isn't working?
A. It could be a very simple problem to fix by "adjusting" the batteries. Watch this video for an example.
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GLOW STICK® is a registered trademark of OmniGlow Corporation.
Home ------>> Frequently Asked Questions
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