1-888-748-4755 Toll Free (USA)
(1) 662-841-5644 outside USA
Mon-Fri 8:00am-6:00pm CST
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$25.00 minimum order
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1-888-748-4755 Toll Free (USA) (1) 662-841-5644 outside USA Mon-Fri 8:00am-6:00pm CST |
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Glow Sticks
| Body Lights
| LED Products
| Glow Products
Necklaces & Bracelets
| Custom Work
| Non-glow Fashion
Q: Can I get a shipment of glow products using a Purchase Order (PO) from my school?
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A:
Yes, Extreme Glow does not require payment up front for approved school organizations
that will follow these steps.
1) Get an official quotation from your Extreme Glow sales representative. The quotation should include pricing for the product and the shipping price. (Shipment must be to the school that issues the Purchase Order.) 2) FAX your school's Purchase Order to Extreme Glow at 877-349-6369. 3) Extreme Glow will mail the school an invoice for the amount on the purchase order. Terms are that the payment must be made when the invoice is received by the school. 4) Get the school to cut Extreme Glow a check for the amount on the Invoice when it arrives. 5) Mail the check to: Extreme Glow |
Q: How much are shipping charges and when will I receive my order?
| A: Shipping charges are
based on the weight of the products purchased and on the shipping destination location.
Most packages ship UPS Ground. If faster service is needed, we will quote FedEx air rates.
US Priority Mail is an option if requested. If you phone your order in, we will give you
exact costs of all shipping options. If you order online, UPS Ground shipping charges
are calculated automatically. Orders to Alaska, Hawaii and Puerto Rico will be shipped
by FedEx or by US Priority Mail. FedEx offers 3-day, 2-day, and overnight shipping. Overnight shipping is for PM delivery. If AM delivery is needed, there will be an additional charge. Most orders will be shipped the same business day that they are received. Orders received after 4:00 p.m. Central will be shipped the following business day. Orders received over the weekend will be shipped the following Monday.
$25.00 minimum order (U.S.)
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Q: How do I order?
| I HAVE A CREDIT CARD ONLINE: You can order most of our products on our secure, online store 24-hours a day. Please check the chart above for UPS Ground shipping times to your area. The times listed on the chart are business days, that is, Monday through Friday. The following issues could delay your shipment. 1) You do not enter the correct billing statement address of your credit card. 2) We are out of stock on an item that you order. 3) You enter your order after our shipping cut-off time. Please add your correct email address and phone number so that we can contact you in the event of any problem or delay in your order. Please call the office at 1-888-748-4755 if you have any questions about the delivery time of your shipment. Online ordering is only available for shipping within the US and territories.
Our sales reps are available from 8 am until 6 pm (Central Time) Monday through Friday. If you
prefer to work with a person, please call us. We will be happy to help you out. PAY PAL: C.O.D.: |
Q: Does Extreme Glow have a site map?
A: Yes, please refer to the bottom of the Extreme Glow Home page.
Q: How does a light stick work and what are the chemicals inside the stick?
| A: All of our chemical glow products (glow sticks®, bracelets, necklaces, light sticks, etc.) contain a small thin-walled glass ampoule on the inside. The ampoule contains a solution of hydrogen peroxide (a form of it is used as a topical anti-infective) dissolved in phthalic ester. The chemical that surrounds the glass ampoule is a phenyl oxalate ester along with the appropriate dye. When you activate the product by bending it - you hear a little snap. The snap that you hear is actually the glass ampoule breaking. The chemicals inside the ampoule are then released and mixed with the chemicals that once surrounded the ampoule. Immediately, a chemical reaction occurs and the molecules are energized. The molecules release their energy as visible light. The process in which energy from a chemical reaction is released directly as light is called chemiluminescence. The chemicals are non-toxic and non-flammable, however, they may permanently stain clothing, furniture, carpet etc. Contact with the skin or eyes may cause some temporary discomfort. Rinse thoroughly with water if the chemicals come in contact with your skin or eyes. |
Q: What is your return policy?
| A: REFUND / RETURN POLICY Extreme Glow does not sell merchandise on approval. Refunds and returns are only made for defective merchandise or shortages. To return any product, you must call in and obtain a RETURN AUTHORIZATION #. We do charge a 25% RESTOCKING FEE. You will receive credit ONLY for unopened product that is returned in good condition. NO RETURNS WILL BE ACCEPTED AFTER 3 MONTHS FROM DELIVERY DATE. Thanks for your cooperation. Shortages: Any order which is shipped incomplete will be completed by Extreme Glow. We will either ship the missing items at no additional shipping charge or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise. Defective merchandise: If any merchandise is defective, Extreme Glow will either replace it or give a refund. Shipping charges are not refundable. Notification of defective merchandise must be made within 5 days of receipt of merchandise. Extreme Glow may require that the defective merchandise be returned. DO NOT return any merchandise without first getting a Return Authorization number. Returning unused product: If you need to return unused product, you will be charged a restocking
fee of 25% of the value of the returned product that Extreme Glow determines
to be usable. There will be no credit issued for product that is damaged in
shipment due to insufficient packaging. NOTE: You must get a Return Authorization Number from Extreme Glow before sending back any
merchandise. Also, you must pay for the return shipment. |
Q: How do I activate the chemical glow sticks?
 A: If the product is individually foil wrapped, you need to remove the
wrapper. Bend the light stick (or any chemical glow product) until you hear a little
snap. There is a small ampoule inside the stick filled with a chemical and a
different chemical surrounds the ampoule. When the ampoule is broken - the two
chemicals mix and the glow product will start to glow. Finally, shake the product a
little to mix the chemicals and create a nice even glow. Enjoy the safe cool light. |
Q: What color are the glow sticks before they are activated?
A:
Glow sticks turn a different color after activating them.
This can be very confusing to customers that have not ordered glow sticks before.
For example, you ordered blue glow sticks, but the glow sticks look white.
To help our customers, below is a picture of all the glow sticks before activation:
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Q: How can I tell if a site uses a secure server and if a company is real?
| A: In the address (or URL) field, the "http" will change to "https" - the "s" stands for secure. In addition, there will be either a closed padlock or a complete key on the top and bottom of your browser window. The padlock or key will also be highlighted. If the page is not secure, the key will be broken in half and the padlock will be open. If you order online from Extreme Glow - you will notice these items when it comes time to input your credit card information. Never order online from a site that is not secure and don't send your credit card info over the e-mail. Companies that have toll free numbers and regular business hours are usually a better bet too. BBBonLine certified is a good sign as are other certifications, such as Paypal Certified. These certifications can be independently verified. |
Q: What will happen if I put my chemical glow necklace in the freezer?
A: You can "suspend" the chemical reaction that is taking place inside your chemical glow necklace by placing them in the freezer. Let me explain. If your glow necklace is rated for 8 hours, placing it in the freezer will not extend that rating, however, you can break up the 8 hours into smaller chunks. If you used the necklace for 2 hours then put it in the freezer - you would have about 6 hours remaining. When you want to reactivate the necklace- just take it out of the freezer and run it under warm water and it should start to glow. This is not an exact science - feel free to experiment and remember it takes time for the necklace to freeze (yes, it will be glowing in the freezer until frozen) - the glow time in the freezer will count against the total glow time for the necklace. We have tried this with the light sticks and they are too thick and don't freeze well, however, the chemical glow bracelets freeze up nicely. Feel free to e-mail us with your success stories or ideas. |
Q: How does your glow powder technology compare to the old glow-in-the-dark powder?
| A: There are two basic glow-in-the-dark (GID) materials. The older style that has been around for many years is Zinc Sulfide with Copper as an activator. I'm sure everyone reading this has seen products made with Zinc Sulfide, for example - those GID stars for kids rooms. I know what your thinking - they didn't glow for very long back then and they don't glow for very long now. Fortunately, we live in an age where technology is advancing rapidly - take computers for instance, improvements seem to be made almost daily. The same is true for GID technology, recently a new GID powder has been developed. The newer style is Strontium Aluminate with Europium as an activator. The powder is a non-radioactive phosphorescent pigment with extreme afterglow. The afterglow is about 10 times longer than conventional pigments and about 10 times brighter. The excitation wavelength is very broad 200-450nm. We use the newer powder for most of our projects. If we have a customer request or new invention where we want the glow to die quickly, we can still use the old powder. FYI - the new powder is 10X more expensive! The above technology does not apply to our chemical products, only the products that are re-chargeable and contain glow powder. |
Q: How do I charge products that are made with glow powder?
| A: Our glow
powder products are best activated by UltraViolet (UV) light.
Sunlight is the best source for charging the products, but practically any light source
will do. Blacklight is a good provider of UV light (Glow-in-the-dark Bowling with
blacklights would be excellent).
Fluorescent lights work better than incandescent bulbs. Heat is also another factor on the
brightness of the glow, basically a warm glow powder product
will glow much brighter
than a cold one. The bottom line is that the brightness and duration of the glow is a
function of the time spent charging the product and the distance of the product from the
source. The products can glow for up to 14 hours and are
rechargeable! Feel free to experiment with our products and let us know
if you have discovered a superior charging method.
1) What can our glow powder NOT be used for? |
Q: Can you explain how something can glow-in-the-dark?
| A: Products that glow in
the dark do so because electrons are falling from a higher orbit to a
lower orbit. When they fall to a lower orbit, they emit energy as visible light. Glow
products fall into 2 different categories: chemical luminescent products (chemical
necklaces and light sticks) and photo luminescent products. The first category is chemical luminescent products. These products are like the chemical necklaces and light sticks that you can purchase from Extreme Glow. A chemical reaction is taking place. (Two chemicals react with each other to become one chemical.) When the reaction occurs, the electrons in the new product get excited, and they emit light when the electrons fall back into their normal orbits. The second category is photo luminescent products. These products have chemicals in them with electrons that get excited by light waves. No chemical reaction actually occurs. When removed from the light source, the electrons will fall back into their normal place and emit light in the process. That is the glow that you see. There are two basic chemicals for photo luminescence. One is Zinc Sulfide, and the other is Strontium Aluminate. The Zinc Sulfide product is what you get in most glow products. (stars, moons, etc.) It will glow for 10-20 minutes after the light source is removed. Strontium Aluminate is new. It will glow for up to 40 hours depending upon the type of charge it receives, the temperature of the substance, etc. We use the strontium aluminate in most of our re-chargeable products, and we claim up to 14 hours of glow based on typical average temperatures and relatively brief charges. |
Q: Are your products good for fundraisers?
| A: Our products are perfect for fundraisers. They are fun for the sellers and the buyers alike, and they generate large amounts of money quickly for your school or other organization too. Unlike most fund raisers - our products will not cause cavities. |
GLOW STICK® is a registered
trademark of OmniGlow Corporation.
Glow Sticks | Body Lights | LED Products | Glow Products | Necklaces & Bracelets
| Our Glow Products are great for: Parties - Ravers - Power Outages - Camping - Glow Bowling Hunting - Fishing - Automobile Safety - Birthdays - Concerts - Amusement Parks - Caving - Hotels - Police Departments - Fire Departments - Fundraising - Halloween - Slumber parties - Boating - Night Skiing - Burning Man - Survival Kits - Carnivals - Military - Phish Parties - Mardi Gras -Race Tracks - Sporting Events - Give-aways - Wedding Receptions - Prom - July 4th - Boy Scouts - Girl Scouts - Promotional Events - Christmas and MUCH more! |
$25.00 minimum order (U.S.)
$50.00 minimum order (International)
$7.50 minimum shipping/handling charge.
* The "As low as..." price refers to the price per pack when buying in bulk. Smaller orders have a higher price per pack.
