Shipping Information
International Shipping Policy
Effective January 2024, Extreme Glow only ships to the US and Canada, in alignment with shifts in shipping regulations by major carriers. For our Canadian customers, orders must be submitted via email at info@extremeglow.com with the following information: detailed specifications of the desired items (including quantities and colors), complete recipient name and address within Canada, preferred delivery date, and a contact phone number.
Free Shipping Promotion Guidelines
- Only for customers shipping to the Contiguous 48 States.
- Orders must have a minimum of $129 worth of product.
- Free shipping is not a guaranteed shipping option – Extreme Glow chooses the shipping method.
- If you need day-definite shipping, please choose a delivery service at checkout.
- Wholesale Club Members are not eligible for the Free Shipping Promotion.
Shipping Questions
Is there any delay if I select Free Shipping?
No, we do not delay shipments that select free shipping. We will select from UPS Ground, USPS Priority Mail, or USPS First Class Mail. Packages under 1 lb will usually ship by USPS First Class Mail.
When will I get my package?
Extreme Glow ships out Monday through Friday. If you get your order to us by 3:30 pm Central of a business day, there is a good chance we will get it out that day. USPS shipping options do not have guaranteed delivery times – Priority Mail is advertised at 2-3 business days, First Class Mail can take up to 10 days. If you provide an email address, you will receive a tracking number once your package has been processed, sent directly from the shipping carrier.
How much is the shipping?
Shipping charges vary by weight and distance from Extreme Glow, generally starting at roughly $10 for any order. The shopping cart is the best way to calculate shipping – simply load your cart and enter your zip code for an estimate of all shipping options for your location.
Returns Policy
You may return most new, unopened items for a refund, subject to the policy below. To return or exchange any product, you must call 662-841-5644 or email info@extremeglow.com to obtain a Return Merchandise Authorization Number (RMA #).
- We charge a 15% Restocking Fee; exchanges are subject to a 10% fee. Shipping costs are not included in these fees.
- Close out items may not be returned – all sales are final.
- Custom orders may not be returned or exchanged.
- Product must be unopened and returned in condition suitable for resale.
- Product used for display purposes, or broken after a completed sale, is not considered defective.
- We cannot accept returns or exchanges 1 month after receipt of your order.
- Extreme Glow does not sell merchandise on approval.
- Initial shipping costs are not refundable, and customers are responsible for return shipping (we recommend purchasing insurance on any return shipment).
- If you selected our free shipping option, those costs will be deducted from your refund.
Shortages & Defects
Shortages: Any order shipped incomplete will be completed by Extreme Glow – we will either ship the missing items at no additional shipping charge or provide credit. Notification of shortages must be made within 3 days of receipt of merchandise.
Defects: If any merchandise is defective, Extreme Glow will resolve the problem. We strongly encourage you to purchase enough goods to allow for some defective or damaged product (we recommend +5%). Defective merchandise totaling less than $10.00 will be refunded rather than reshipped. Defects will not be honored after 30 days from receipt of merchandise. Returns received without first obtaining a Return Authorization number will be refused.
Damaged packages: If you receive a visibly damaged package, please contact us as soon as possible so we can file a claim with the carrier.