Shipping Information

Frequently Asked Shipping Questions

• Is there any delay if I select Free Shipping? What services do you use with free shipping?

No, we do not delay shipments that select free shipping. As with any other order, we will do our best to get it out the same day that you order. We will select from UPS Ground, USPS Priority Mail, or USPS First Class Mail for the free shipping. Packages under 1 lb will usually ship by USPS First Class Mail.

• When will I get the package?

Go to the UPS chart below and locate your area. The map will tell you the number of business days the shipping company will need to get you your package. Business days are Monday through Friday. Extreme Glow ships out Monday through Friday. If you get your order to us by 3:30 pm Central of a business day, there is a good chance that we will get it out that day.

USPS shipping options do not have guaranteed delivery times. Priority Mail is advertised at 2-3 business days. First Class Mail can take up to 10 days however most packages are delivered inside of a week. Please note: USPS does not guarantee delivery times and Extreme Glow cannot provide refunds for packages that arrive "late". Our only money back guarantees are made on UPS Air packages.

If you provide an email address for us, you will get a tracking number for your shipment sent to that email address once the package has been processed. The tracking number does not come from Extreme Glow. It will come from the appropriate shipping company. If you lose your tracking number, feel free to give us a call. We will be able to track your package and/or provide the tracking number for you.

Do not count the day the product ships as Day One of your shipping. Also, only count business days when trying to determine a delivery date. Weekends do not count. Example: If we ship on Thursday, Friday is Day One, Monday is Day Two, Tuesday is Day Three, etc. USPS will deliver on Saturday. USPS delivers on Sunday in some locations.

• How much is the shipping?

Shipping charges vary by weight and distance from Extreme Glow. Remote locations may have surcharges applied. Shipping charges generally start at roughly $10 for any order and go up from there. The shopping cart is the best way to calculate shipping. Simply load the cart with the items that you wish to purchase and enter your zip code into the appropriate field. An estimate for all shipping options for your location will appear in a pull down menu.

• How much to upgrade ground shipping to UPS 2-day or UPS Next Day?

The best way to calculate shipping is to use the shopping cart. It will calculate the shipping for every option to your location. You can also call Extreme Glow and get a sales rep to help you. We will be happy to provide shipping quotations for you

• How much is Saturday delivery?

For UPS 2-Day and UPS Next Day (Overnight) services, Saturday delivery will be $17 additional. Example - If UPS Next Day is normally $40, then UPS Next Day that ships Friday for Saturday delivery is $57. Please note that standard Next Day shipments (overnight) for Friday shipments is for delivery on Monday...not Saturday. To get Saturday delivery, you must request Saturday delivery.

If you are thinking about UPS 2-Day Saturday delivery, check the UPS Next Day rates for Friday delivery as well. It may be as cheap or cheaper to go with the overnight charge after you add the $17 Saturday delivery charge to the normal 2-Day rate.

The above map shows the shipping times in business days using UPS Ground.
(Do not count the day that we send out your box as a shipping day!)