Welcome to Extreme Glow. By placing an order on extremeglow.com, you agree to the following terms.
1. Orders and Payment
All orders are subject to acceptance and product availability. Prices are listed in U.S. dollars and are subject to change without notice until an order is placed. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
2. Custom and Personalized Products
Many of our products can be customized with your own artwork, text, or logo ("Custom Products").
- Proof approval: A digital proof is provided for your approval, and your approval is required before production begins.
- Production time: Custom Products typically ship within 2-4 business days of proof approval. For large orders, please contact us for an estimated lead time.
- Accuracy is the customer's responsibility. Once artwork, text, or a proof is approved, Extreme Glow is not responsible for errors (spelling, color, placement, etc.) that were present in the approved version.
- Cancellations: Once you have approved a proof for an order that requires approval, the order cannot be cancelled. For orders that do not require approval, contact us as soon as possible — cancellation may or may not be possible depending on how far production has progressed.
3. Returns and Refunds
- Custom/personalized products are final sale and non-returnable, except in cases of a manufacturing defect or an error on our part.
- Non-custom (stock) products: Returns are accepted within 30 days of receipt. Items must be unopened, unused, and in resalable condition. The customer is responsible for return shipping costs. Original shipping charges are non-refundable. A 15% restocking fee applies. You must contact us for a Return Merchandise Authorization (RMA) number before sending an item back.
- To start a return, email info@extremeglow.com with your order number and the item(s) you're returning.
4. Shipping
Shipping times and rates are calculated at checkout based on your location and chosen carrier service. Extreme Glow is not responsible for delays caused by the carrier once a package has shipped. Risk of loss passes to the customer upon delivery to the carrier.
5. Product Use and Safety
Our products are intended for use as directed. Products containing small parts or button/coin cell batteries carry warnings on their product pages and, where applicable, on the product itself — please review these before use, especially around children.
6. Intellectual Property
All site content (text, images, logos, design) is the property of Extreme Glow or its licensors and may not be reproduced without permission. For Custom Products, the customer is solely responsible for ensuring they have the legal right to use any artwork, logo, or text they submit; Extreme Glow assumes no liability for customer-submitted content that infringes a third party's rights.
7. Limitation of Liability
To the fullest extent permitted by law, Extreme Glow shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, or use — arising out of or related to your purchase or use of our products, even if we have been advised of the possibility of such damages. In no event shall Extreme Glow's total liability to you for any claim arising from your purchase exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
8. Governing Law
These terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles.
9. Changes to These Terms
We may update these Terms and Conditions at any time. Continued use of the site after changes constitutes acceptance of the updated terms.
10. Contact
Questions about these terms? Contact us at info@extremeglow.com or by phone during business hours at 662-841-5644.
Last updated: July 24, 2026